If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We accept Creditcard, Paypal, Apple pay, Klarna and other secure payment options.

All transactions are encrypted and processed safely.

Yes, you can cancel your order before it has been shipped. Once your order has been dispatched, cancellations are no longer possible, but you may still return the item after delivery.

Most of our garments are made from premium stretch or knit fabrics.

We recommend machine wash cold, gentle cycle, and lay flat to dry to preserve their fit and color.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

Standard delivery takes 5 - 10 business days.

We offer Free Worldwide shipping.

If your item doesn’t work out, you can return it within 30 days of delivery. Returned items must be in their original condition, unworn, unused, and with all tags attached.

Once your return is received and approved, a refund will be processed according to our return policy. Please note that return shipping costs are the responsibility of the customer.

You can reach us by email at info@maisonlaneige.com

Our client care team is available Monday to Friday: 09:00 to 18:00 GMT+1

We aim to respond within one business day.